Welcome to BigLeagueCaps Store, your premier destination for authentic MLB caps including Milwaukee Brewers, Minnesota Twins, New York Mets, and more! We’re committed to delivering your favorite team gear with speed and care. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (orders over $50) – Shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. Tracking information will be provided once your order ships.

Returns & Exchanges Policy

At BigLeagueCaps Store, we want you to love your official MLB caps. If you’re not completely satisfied, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging and all tags must be intact
  • Proof of purchase (order number or receipt) must be provided
  • Request must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Caps showing signs of wear
  • Items removed from original packaging
  • Gift cards (if applicable)
  • Final sale items (clearly marked on product pages)

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us within 15 days of delivery at [email protected] with your request
  2. Provide Details including order number, item(s) for return, and reason
  3. Wait for Approval – Our team will respond within 2 business days with instructions
  4. Ship Your Return to our address (provided in approval email) using a trackable method
  5. Processing begins once we receive your package (3-5 business days)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Our return address:

BigLeagueCaps Store Returns
1749 Haleys Hope Court
Nashville, TN 37209
United States

Refund Information

After we receive and inspect your return:

  • You’ll receive email confirmation
  • Refunds process within 5 business days
  • Credit will appear on your original payment method:
    • Visa/MasterCard/JCB: 5-10 business days
    • PayPal: Typically within 24 hours

Important: Original shipping costs are non-refundable. If you received free shipping, the standard $12.95 shipping fee will be deducted from your refund.

Exchanges

We happily exchange items for different sizes/styles (subject to availability). Follow the return process above and specify your exchange preference. No additional charges apply except for return shipping (unless due to our error).

Damaged or Defective Items

If you receive a damaged/defective item, email us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs.

Customer Satisfaction Guarantee

We stand behind our authentic MLB caps! If you’re not completely satisfied, we’ll do everything we can to make it right. For any questions about our policies, contact our friendly team at [email protected].

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